The second-hand marketplace Users Voice Displeasure About Size Modifications
Members of the platform have expressed outrage after an update resulted in listings displaying inaccurate size information.
This online marketplace has altered its measurement guidelines for women's and children's clothes but did not contact every member regarding the update.
Online Platforms Response
Numerous buyers and vendors have taken to social media saying Vinted listings now show a different size category versus the original listing due to the recalibration.
The platform stated the new system was more in line with comparable marketplaces.
The platform has recommended to review their products and adjust the sizing manually where appropriate, causing user dissatisfaction.
Size Classification Modifications
Earlier, the sizes had both a single numeric size and a letter, like S/8 or M/10.
The new system has a letter and a range for example S/UK 8-10.
In some cases, the sizing has been recategorised - like an L measurement used to be a 12 but is now a UK 16-18.
Shopper Stories
Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Another user, based in Glasgow, explained products she uploaded on Vinted with size 14 labels were showing in the marketplace as larger sizing 20-22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she stated.
Manual Updates
Charlotte Lunn, based in Derby, said she had been left angered due to the update requiring manual adjustment the measurements for "each individual item".
"This situation is especially annoying, as I'm chronically ill and platform income has been essential following partial earnings loss," she said.
Platform Context
The app has more than 100 million shoppers, comprising 18 million UK members.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This isn't the first time that an unexpected update on the platform has faced criticism: last year, the service retracted a modification regarding delivery choices after backlash from users.
